When we think of the Airport taxi business, the only passenger group that comes to mind is the business people. But there are multiple demographics that you can target and it is one of the most lucrative businesses in any part of the globe when done correctly.

In this article, we will explore the market and discuss the core features that your system should have in order to run a successful Airport taxi business.

Passengers groups:

There are two main passenger groups when it comes to the Airport taxi business, they are family travelers and business travelers. Each of these groups should be approached separately as they require different bookings and travel methods to the airport.

Family travelers:

These people travel via air for family visits mostly on holidays or occasionally emergencies. When booking for holidays, most of the booking will be in advance and preplanned. So your booking system should handle scheduled booking and dynamic fare packages suitable for all sorts of passengers. Below are the most common family travelers.

1. Holidays and vacations: The travel and hospitality industries are top of the busy list when it comes to the holiday season. Families are the majority of bookings when it comes to Airport taxis this season.
2. Family visit: If the passenger is working abroad, they book an airport taxi at regular intervals based on their work environment.
3. Emergency: Some situations are inevitable and passengers need to get to the terminal to catch the last flight. So your booking software should provide a way to allocate drivers for these situations.

Business travelers:

This group of people mostly plan their trip for a considerable amount of time. So most of the business trips are scheduled and compared to family travelers the cancellation rate will be high. Your booking system should be able to handle complex cancellations and fare calculations accordingly. Below are the most common business travelers.

1. Business meetings: This is the most common booking reason for a business traveler. As mentioned earlier the frequency of cancellation in this type is more.
2. Receiving people from the airport: These bookings are for receiving important business people(guests or employees) from the airport.

Core Features:

In this section, we will look at some of the core features of airport taxi software.

1. Real-time booking: There are many scenarios where an airport booking is at last time and you need to minimize the time of the booking process so the system should handle real-time booking without any lag.
2. Route optimization: The quicker and safer your ride the better for passengers. So, route optimization is one of the important features of an Airport taxi business.
3. Driver tracking: The passenger mobile app should have a feature to track drivers.
4. Trip packages: The system should be able to create multiple airport trip packages targeting multiple passenger groups(for an example schedule, ad-hoc, and on-demand).
5. Safety feature: The passenger mobile app should have safety features like SOS and dispute management readily accessible.

Conclusion:

To put it simply, the Airport taxi business is relevant in all the regions and in the neighboring regions that have airports. Currently, there are taxi apps like uber that provide rides to airports as a part of their existing taxi business but still, there are untapped markets and features in this area. A dedicated business model with a proper booking system will be more profitable in this business.

Check out our uber clone app, which has all the above-mentioned features and is highly modular, and highly customizable according to your business needs.